For any inquiries regarding your orders, please do not hesitate to contact us at support@zegaapparel.com. Our team is always ready to assist you
We are committed to protecting your privacy. Authorized employees within the company are the only people allowed to use information collected from visitors on a need-to-know basis. We constantly review our systems and data to ensure the best possible service for our customers. However, we are legally bound to reveal personal information if the law enforces it.
Like any other company, we are proud to have you as a customer. We believe in delivering service that is better than anyone else. We believe in constructive competition. Therefore, our previous work is our portfolio proudly presented on the website for selected customers to view.
We can remove it from the website on special notices if the other party doesn't want us to disclose their designs; however, the customer must qualify to become our premium client.
The definition of a premium client has ordered products worth more than 6000 USD from us in parts of three orders. Each can be 2000 USD to make a cumulative of 6000 USD.
Since we believe in the Mutual growth of the Client and the company, we offer various methods to promote our customers' business, thus resulting in more sales for the customer and allowing us to make more products for them in return. We would refer clients to the customer by doing promotional activities for the Client, with their Clothing Brand Name and other Contact details publically available.
Client records are confidential and, therefore, will not be disclosed to any third party other than our agents and manufacturer/supplier(s) and, if legally required, to the appropriate authorities. Clients have the right to request copies of any of their records we keep, on the provision that we are given reasonable notice of such a request.
Clients are requested to retain copies of any literature issued about the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties. Any information collected via "trails" (the trail you leave as you travel through our site) is only reviewed internally and discarded. Your trust is important to us, and we will not do anything to violate that trust.
DHL, FedEx, and Sky net Courier worldwide are our primary carriers.
Please be aware that DHL and FedEx Priority mail may take up to 4 to 5 days to arrive, and DHL Parcel Post can take 2 weeks to arrive within USA or Canada and up to 2-3 weeks to HI and AK
In addition to the above shipping options, we might also use different courier services which seem best for the delivery location.
We do not take responsibility for guaranteed delivery. The guarantee of delivery of your order is undertaken by the shipping company who provides us with the tracking information.
We do not take responsibility for guaranteed delivery. The guarantee of delivery of your order is undertaken by the shipping company who provides us with the tracking information.
We do not own a shipping company, so we ship the goods as a favor to the clients so they don't go through other hassles. We do not take responsibility for the lost shipment.
In case of the lost shipment, a client will either have to pay the production charges again or if the shipping company does not waive the shipping charges, that will have to be paid too.
You have the right to cancel an order within 2 days once the payment is made. Please remember that 'Zega Apparel' produces custom manufactured products based on your order. If the garment you ordered has passed the two days, it cannot be canceled at any time, regardless of the nature of the order or the stage it is in.
Please note that an order cannot be canceled once the ordered goods have been delivered to you or are in transit from 'Zega Apparel'. This is on account of the fact that all our goods are produced to your custom measurements or specifications.
If the customer fails to reply or approve any sample e-mailed/sent to him within a month, their order will automatically be canceled. However, they will be able to get their order amount credited with us after the deduction of set-up charges depending upon the progress on that particular order.
It is your responsibility to ensure all contact details, including the delivery address, are correct and that either you or a person nominated by you is available to accept and sign for the delivery of the goods when they are delivered to your address.
'Zega Apparel' takes no responsibility for goods that fail to be delivered or fail to be signed for on account of an incorrect delivery address supplied by you at the time of placing your order. We are also not responsible for the delivery failure if the address provided by you is found closed or inaccessible, by the postal service or courier agency, at the time of delivery.
'Zega Apparel' will choose established postal service or courier companies to ship your orders through. Once the goods have been dispatched, we take no further responsibility for any late or lost deliveries.
'Zega Apparel' provides its customers with only strictly quality-controlled goods without exemption according to 'Zega Apparel' quality standard. We will follow the specifications as instructed by the customer at the time of order. Any changes during the Production will be notified and confirmed by the customer. We DO NOT accept returns or refunds for customized goods once the order has been placed or shipped. So you can ask for pictures, video conference or anything that would be possible to show you your followed specifications.
You can change the garment if the sample has not been approved for Bulk Production or shipped out. We can also make changes after the order has been shipped, but you will have to pay for the shipment and re-shipment of the garment.
ZegaApparel offers its customers full customization options for any product that they like to get manufactured. However, for smaller quantities, we buy readymade fabric from the market matching the color and fabric specifications as close as possible depending upon the availability in the market at that time.
Fabrics that have an unusual mixture of blends in them can only be 100% accurate if they are knitted from scratch for a minimum quantity of at least 1000 pieces, on which we will not only give them their required fabric but also provide them with a lab test report displaying the exact requirement.
Please note that the turnaround time commences from the day you approve the order summary that will be sent to you within 24 hours of your payment. Customers are required to thoroughly revise the order summary as no changes can be made to it once it has been forwarded to the production department.
The Production of your custom-made Apparel entirely depends upon the communication that is kept with the relationship manager at Zega Apparel. Our production time stops when we wait for approval from the customer, which increases the production time we give to our customers.
Further, Production can be delayed due to fabric availability and other issues. The 17 Business days timeframe is only a standard rough estimate given to all customers. Usually, orders do not take that long to be completed. However, we will continuously communicate with you throughout the production process and inform you about the delays from time to time.
Please note that Zega Apparel can store the products for only 15 days once the Production has been completed. After 15 days, an additional USD50.00 per day will be taken from the customer as storage charges. If the customer fails to contact us within one month, we will not be responsible for the goods unless the customer wants to pay additional charges for the storage.
Zega Apparel believes in shipping out the goods to a customer in perfect form and therefore takes approvals before shipment. If the customer fails to respond to us in the given time, Zega Apparel will hold the right to ship out the goods without their approval, and then no responsibility will be taken for any faulty products.
After two months, the order will automatically be canceled without a refund.
