FAQ's

Manufacturing custom clothes, especially as a start-up apparel brand, is a complex process in the big and competitive industry of Apparel.

You may have many questions and considerations as a new apparel entrepreneur. Our Frequently Asked Questions (FAQ) can answer some essential and fundamental questions regarding apparel manufacturing and our company 'Zega Apparel.

Therefore, our FAQ page will help you answer your essential queries about our products, services, company policy, etc. Please make sure you check our FAQ page thoroughly before contacting us.


1.What is the minimum order quantity for your apparel manufacturing services?

We provide the service of smaller minimums orders of 50 pieces per design to apparel companies and brands all over the world. So they can start their company with unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands wanting to order more, but first, they need to check the market for their designs.


2.What is the duration of order receiving?

We provide the service of smaller minimums orders of 50 pieces per design to apparel companies and brands all over the world. So they can start their company with unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands wanting to order more, but first, they need to check the market for their designs.

We prefer to satisfy the Client by both the Apparel quality and the order process's timeliness. Still, this part requires your cooperation, which is why it is good if the customer promptly replies to everything we ask for. The duration of the order receives also depends on the quantity and process complexity of the order.


3.Do you have any work discounts services or programs?

Zega Apparel offers quantity discounts and promotional discounts that are seasonally introduced for our regular customers. By quantity discount, we mean the more overall garments you order of the same design, the less each garment will cost.

If you are trying to order only 30 or 50 shirts, try increasing your quantity of shirts to 100, 200, or even 500. And see the difference in price per piece.


4.Can I order a sample before ordering?

Yes, you can order a sample before ordering. Pre-production samples are produced the same way as all the garments will eventually be produced in large-scale Production. We can accommodate your request during Production if you would like a sample before putting in the actual production order.

Still, we will have to charge for the sample shipment and ask you to make a reasonable deposit to ensure that you are serious about ordering the same garment. We provide both prototyping and sample production services.


5.What will happen to my order if I failed to approve the sample?

If you fail to reply or approve any sample emailed/sent to you within a month, your order will automatically be put on hold and restart when we receive your approval.


6.Is your website apparel catalog all you have?

The website list is not our complete selection of customizable apparel products. Cut and Sew Apparel has partnered with several apparel suppliers, and we have access to numerous types of products and materials. You can see our portfolio section for more ideas about our Manufacturing.

If you do not see what you want, please let us know, and we will arrange it according to your order. We manufacture high-quality, customizable products precisely according to our Client's specifications.


7.Can I bring my own garments to Cut and Sew Apparel for embroidery, screen printing, or other services?

No, you cannot bring your raw material or garments. Because we work on creating Apparel from scratch, we offer you 100% quality assurance on all the products we manufacture. So that, when you order your custom-made clothes, we can assure you of high-end quality products.

Further, our Production takes place in Pakistan, so it is expensive for a customer to ship the fabric, and more cost-effective to buy it from here.


8.Do you send proofs prior to apparel production?

You will always receive proof of your order from Cut and Sew Apparel before it is put into Production. We do not print, embroider, sublimate, or create anything without your express or written approval, and we will try to show as many pictures as you want until you are satisfied and give us the go-ahead with the Production.

You will always receive proof of your order from Cut and Sew Apparel before it is put into Production. We do not print, embroider, sublimate, or create anything without your express or written approval, and we will try to show as many pictures as you want until you are satisfied and give us the go-ahead with the Production.

If you do not need any changes to your proof, reply to the email and let us know that you approve your proof for Production. We do not move forward with the production order until we have received written approval of proof from our Client.


9.How long does it take to get back to me regarding a quote or other contact?

With the latest communication application, you are always connected to your Relationship manager here at Zega Apparel. A dedicated Relationship Manager is assigned to you, who is responsible for working with you from design to delivery of your garments.

With the latest communication application, you are always connected to your Relationship manager here at Zega Apparel. A dedicated Relationship Manager is assigned to you, who is responsible for working with you from design to delivery of your garments.


10.How long does it typically take to restock an order?

We have a fast order turnaround system. A quick restock is possible if a product sells much faster than expected. The 17 working days timeframe is a standard rough estimate given to all clients because orders do not take long to complete. The order turnaround depends on the details of a given project, like the quantity of order, the production process, services rendered, and the complexity of the order.

But restocking within 2 months will enable us to give you a low time frame overall, and since we don't have to go through the approvals again, the timeframe is shortened automatically.


11.When does the clock start for my order turnaround time?

The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, thoroughly review the order summary as no changes can be made once it is forwarded to the production department.


12.How can I make sure my order is not delayed?

We are always more than happy to update you on the status of your order. We believe that our customers should be aware of how their garment is being made, so we also give our customers a live broadcast of Production on request. We will also inform you about any delays in the production process if there are some issues.

Because all the garments are cut and sewed products with diversified options, there is a possibility of delay in arranging fabric that is notably not running.


13.Can you do rush orders?

Yes, we do provide the service of a rush order. Just indicate that your production order should be rushed when you are ordering. Because if you have submitted an order and then asked for it to be rushed, there is a chance our schedule of Production will not allow us to fulfil your order as requested at the rushed time. There is a rush fee which is calculated by the day.


Order Changes

14.What if I want to add additional garments after I have already placed an order?

You can add garments within three days of placing your order. It all depends on the order type and how much time has passed. Once the adjustment period has passed, which is three days, we cannot make quantity adjustments to your order.


15.What if I want to cancel my order?

You can cancel an order within 3 days once the payment is made. If the garments you ordered have passed the 3 days period and have been sent for Production, a cancellation charge of 40% of the order value will apply.


Payment

16.When is payment due?

Payment is due once a customer places an order. The payment percentage depends on the ordering quantity and type of product.


17.What kind of payment will you accept?

We accept payments from Credit cards, Debit cards, and Bank transfers.


Shipping

18.Can you give me an estimate of shipping cost?

The shipment cost would depend mostly on your ordering quantity and the product type. The prices we quote include shipment; hence, when you send us the designs for a quote, we will be able to give you an actual cost inclusive of everything.

DHL, FedEx, and Sky net Couriers are our primary shipping and delivery carriers. DHL and FedEx Priority mail may take up to four to five days to arrive, and DHL Parcel Post can take two weeks to arrive within USA or Canada and up to two to three weeks to HI and AK. We might also use different courier services which seem best for the delivery location.


After Receiving an Order

19.What should I do if there is an error or issue with my order?

Contact us immediately if there is an error or issue with your order. Your 100% satisfaction is of the utmost importance to us. Zega Apparel is a professional Apparel Manufacturing company. We have several standards, policies, and procedures to ensure our high quality.

But we are human, and mistakes sometimes happen. If there is a misprint, error, or issue with your order, we will work to correct mistakes, mishaps, or errors. Your satisfaction is essential to us.


20.What should I do if I want to re-order?

Please get in touch with us directly through email or on our toll-free number. You can also contact your relationship manager.


21.Will I pay the same amount on a re-order?

No, you do not have to pay certain charges on re-ordering from Zega Apparel. For instance, if you have paid to have your logo digitized into AI format, if you paid screen set-up fees or if you paid to have your artwork vectored. These fees will not be charged again when you re-order with Zega Apparel.


Contacting Zega Apparel

22.How do you prefer to be contacted?

We unanimously prefer any form of communication, email contact, or phone call at Zega Apparel. But email is more reasonable because of several reasons. The most important reason we prefer email is that there is much less room for error. Phone calls are verbal, and there is no record of the written contents of a phone call, only that a phone call occurred.

With email, you and Zega Apparel employees have the full power to review the conversation. This is advantageous to both parties –Zega Apparel, and you will benefit from written records.


23.Can I have a contact number?

You can call us at our toll-free number +1-888-369-1828 from the USA or via Skype. You can leave an email at info@zegaapparel.com, and our Customer Service Representative will contact you to provide further details.


24.How should I contact you for an urgent update of order I have already placed?

You can contact us directly. If your request is urgent, in the case of an emergency, feel free to email us at urgent@zegaapparel.com, this triggers an email to all the sales and production department staff members, but that too is conditional.

For example, if something has already been produced, we cannot reproduce it with the changes. Always have your invoice number mentioned when requesting a status update on your order.


25.How can I check my order status?

You can call us at our toll-free number, or you could leave an email at info@Zegaapparel.com, and our Customer Service Representative will contact you to provide further details.


26.What are your hours and days of operation?

Monday to Friday, from 9 am to 5 pm, Eastern Time.

Saturday 9 am to 2 pm Eastern Standard time.


27.Can we meet to discuss my apparel project in USA or Canada

Our offices in Canada and USA are for backend work, and we do not take orders from there. They are distribution channels, but if your order exceeds 10,000 Pcs, we will arrange for our relationship manager to meet with you in Mississauga, Ontario, Canada, and Phoenix, Arizona, USA.


28.Why do I Receive an email from Zega Apparel when I did not subscribe?

Zega Apparel is an international apparel manufacturer. We respect your right to choose which email you want to receive or not. That's why we do take care of our customer privacy policy. We collect data from our trade portals where you signed up, but if you do not wish to receive our emails, you can tell us, and we will remove your email address from the mailing list.


29.Does Zega Apparel share my personal information with anyone else?

Not we do not share your personal information with anyone else. Your personal information will never be sold, given, or transmitted to a third party. We are fully committed to protecting your privacy. However, we are legally bound to reveal information, including our Client's personal information, if the law enforces it.


30.Can you e-mail me, contact me, or otherwise get in touch with me regarding a clothing piece I am interested in creating?

Yes. But before talking to you, we were hoping you could send us the basic information about your order to save time. For example, speaking with a representative before submitting your information like CAD, mockup, and tech-pack is essentially pointless if you are interested in Cut and Sew Manufacturing.

We need a lot of information to answer any questions you may have. It may seem like a broad, easily-answered question to you, but it actually hinges on several factors, depending on your chosen service.

We can gather specific, relevant information about your product, garment, and project and give you one accurate and correct answer hand-tailored to your piece, situation, and finances.


31.Do you have any garment quality policy?

Yes, we are proud to introduce our 100% quality guarantee policy for all our products. We offer 100% quality assurance; not a single piece will be defective. If you order 100 pieces, you will get 100 pieces that are accurate as per your description. Our 100% quality guarantee policy includes:

1.No whole in any fabric/garment.

2.No loose threads.

3.No stitching errors.

4.100% preshrunk.

5.No stains.

6.No printing mistakes.

7.According to provided sizes with 1-inch tolerance.

8.Quality packing.

 

Also, Check our garment care policy too for a better understanding.

32.Do you organize any marketing or promotional activities for the client?

Yes, we offer various methods to promote our customers' business, which results in more sales for the customer and allows us to make more Production for them in return. Because we believe in the mutual growth of the Client and the company. We refer our clients to the customer by doing promotional activities for the Client, with their Clothing Brand Name and other contact details publically available for them.


33.Do you have a non-disclosure policy?

Yes, we have a non-disclosure policy. Normally, we have our previous work as our portfolio on the website. But, we can remove it from the website on special notices if the other party doesn't want us to disclose their designs.


34.Do you have any refund policy?

We provide our customers with strict quality-controlled goods without exemption according to Zega Apparel quality standards. Once the customized goods have been shipped, we do not accept refunds or returns. So you can ask for pictures, video conference or visit our website to check the order quality.

You can make any changes on the garments as long as the order is with us, but once it is shipped, we can still make the changes, but you will have to pay for the shipment and re-shipment of the garments.